FAQ'S

 

This page should answer some of the questions you may have and give you some information to make your visit to my web site an enjoyable one.

What is your return policy? I want you to be happy with any photography that you purchase from Clark Crenshaw Photography. Many of you have seen my work at art shows and you know that my images are sharp and clear even in larger sizes such as 30"x45". Some of you have only seen the images on the web site and I realize that seeing them on a computer screen is just not the same. I can't control your emotional response to my work but I can control the quality of the final product.  No matter how much I like an image it will never become available for purchase unless all of the technical aspects are also perfect.  Any purchase of a print, canvas or photograph transferred to aluminum can be returned within 30 days. You will be responsible for the cost of the return packaging and shipping! When I receive it back undamaged I will refund your purchase price minus a 15% restock fee.

What if my shipped art work is damaged? If you can tell that the art is damaged when you receive it, don't accept it and have them take it back to me. If its too late to reject it, then save all the evidence and we will take it up with the shipping company. I have had them pay me to replace a piece of artwork in the past but it is a rare occasion when something is damaged.

How long will it take to get my order? I handle all the details of orders so you probably will receive it within a week if I am not out of town. If I am not home then it will delay your order, but I rarely am out of town for more than a week at a time.

What sizes are available and what is the cost? When looking at an image click "Sizes/surfaces/prices" next to it and all of that information will be opened in a new box. The box will show sizes and prices that are specific to that image. A different image which has more panoramic dimensions will have different sizes and prices show up in its box. You can then choose "Add to cart" next to your choice and then proceed to checkout. I might add that the prices already have US shipping built in and may be a little higher than the price for the same size you saw at an art show. If your purchase is being shipped out of the country then the cost will have to be calculated and added to the total after your initial order.

What type of surfaces are your prints on? I offer my work on three different surfaces, paper, canvas, and aluminum. The paper is an archival gloss. I sell the image matted at art shows but they are shipped un-matted if purchased through the web site. Framing is only offered on the black and white work at this time. Frames are black wood with anti-reflective glass. Mats are white 8-ply. Canvas is printed and then given a clear satin finish containing UV inhibitors. It is then stretched on stretcher bars and is ready to hang. I do the printing of paper and canvas myself with an Epson wide format printer using pigmented inks. The images should last 80-100 years without fading. Metal prints are done by a lab due to the high cost of the equipment used in the process. The image is first printed in reverse on transfer paper with dyes. Then the paper and a sheet of specially coated aluminum go into a heat press which takes it to 400 degrees. This melts the dyes into the surface coating on the aluminum. Since the image is infused into the surface and not just printed on top of it, the final image has a depth and luminance that can't be achieved with any other process. The sheet of aluminum then has a 3/4 inch float mount added to the back of it. It can now be hung on the wall. Metal prints come with a semi-gloss finish unless you request otherwise.

Is checkout secure? Yes. You give me names, addresses, phone numbers, and emails so I know where to ship and how to contact all parties involved. A secure link is then made to PayPal where you can pay with credit card. You do not need to have a PayPal account to do this.

How does the "Search" feature work? First off I encourage you to use the "Search". I have organized and simplified the galleries as best I could but there is over 1300 images on this web site and it is time consuming to look at it all. Each image is "key worded" in order to help them be found. Words such as Dallas, Utah, reflection, bluebonnet, or sailboat will each bring up a unique gallery of images. You can even do multiple keywords separated by a comma.

How do you use my information? I use the information you provide about yourself when placing an order only to complete that order. I don't share this information with outside parties except to the extent necessary to complete that order. I use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. I don't share this information with outside parties except to the extent necessary to complete that order. You can register your email with my web site in order to subscribe to my newsletter. This information will not be shared with outside parties. Your privacy is important to me!

You may also license images through my web site! If you click "Buy" next to an image, a box will open with the option to "Select Product". Choose "License Image" and a box of options to determine the "Use Type" will come up. Most of the time you can bring up the options that match your usage needs and receive the price. If that is the case then you can proceed and make your purchase. You will then receive an email which will give you a link where you can download your image purchase. Sometimes your exact situation or usage can't be matched and you have to send me an email. No problem if that is the case. We will work it out as quick as possible. 

How does the "Lightbox" feature work? Add the images that you are considering purchasing by clicking "Add to Lightbox" next to the image. You can add more than one image to the lightbox. The lightbox can then be saved and e-mailed to others that also need to see your selections.

 

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